Addressing Product Issues

Squidmec It Solutions Pvt Ltd (“we,” “our,” and “us”), the managing entity of sparkfuzion, is dedicated to creating a rewarding interaction for our users (“you” and “your”). We sincerely apologize for any inconvenience caused by receiving items that are damaged or defective. If you need to return or exchange a product, please get in touch with our customer service team within 48 hours of delivery. If you happen to receive the wrong item, please notify us immediately, and we will help you navigate the return or exchange process. Remember that items that show signs of wear or are damaged cannot be returned. To facilitate a smooth return, please keep all labels, packaging, and invoices intact. Should you find any missing parts or if the item is not in its original condition, contact our support team within 48 hours, as this may affect your return eligibility.

How to Begin Your Return

To initiate a return, please reach out to our customer support team, who will provide guidance throughout the process. Our team will supply you with detailed instructions and assist you at every step of the way. Generally, refunds or exchanges will be processed within 5-7 business days after we receive the returned item. We aim to make this process as efficient as possible to ensure your satisfaction. Your cooperation helps us serve you better. Thank you for understanding our return procedure. 

Items Exempt from Return

Certain products cannot be returned, including perishable goods (such as flowers and plants) and personal items. Additionally, digital products, such as e-books or software, cannot be refunded or returned once they have been accessed or downloaded. Specific return exceptions for these categories will be clearly communicated at the time of purchase. We appreciate your understanding regarding these limitations. Our goal is to ensure clarity around our return policy for all customers. Please review your purchase carefully before finalizing your order.

Shipping Charges for Returns

If you decide to return an item, you will be responsible for covering the shipping costs. However, if the return is due to an error on our part, we will reimburse the shipping fees incurred. We want to ensure that you are not at a disadvantage in such cases. Please retain your shipping receipts for reimbursement purposes. Our commitment is to provide fair and transparent policies for our customers. Your satisfaction remains our priority throughout the return process.

Processing Your Refund

Refunds will be processed using the original payment method you selected at the time of purchase. Once we receive and inspect your returned item, we will initiate your refund within 5-7 business days. We strive to complete the refund process as quickly as possible. You will be notified once your refund has been processed. Your understanding and patience are greatly appreciated as we manage your request. If you have further inquiries regarding your refund, please don’t hesitate to ask.

Contact Us for Assistance

If you have any questions or need clarification about our Return and Refund Policy, please feel free to reach out to us at squidmecitsolutionspvtltd@gmail.com / squidmecauthorizes@gmail.com. Our customer service team is here to assist you and ensure a positive shopping experience. Your satisfaction is essential, and we are dedicated to resolving any issues you may encounter.